City of New Orleans & Delgado Community College – BuildNOLA Small Business Training Program

Empowering Small Businesses Through BuildNOLA with the City of New Orleans & Delgado Community College

Challenge

BuildNOLA is a pivotal program designed to help small businesses in New Orleans access resources, contracts, and training to scale their operations. However, BuildNOLA faced several challenges:

Limited digital infrastructure, making it difficult for businesses to register and access program information.
Inefficient registration processes, leading to delays in onboarding program participants.
Lack of an online store, preventing BuildNOLA from offering branded materials and resources efficiently.
Ongoing website maintenance issues, making it hard to update program content and provide real-time support.

To address these challenges, My Mogul Media partnered with the City of New Orleans and Delgado Community College to develop a robust digital ecosystem that would enhance the user experience for small business owners while streamlining program operations.

Solution

My Mogul Media led the digital transformation of BuildNOLA, creating a seamless, user-friendly platform that simplifies business registration, program communication, and e-commerce functionalities.

Project Scope & Implementation

Website Development & Registration Portal

Designed and launched a fully branded, mobile-friendly website that serves as the central hub for BuildNOLA.
Integrated a custom registration portal allowing small businesses to sign up easily from any device.
Implemented automated email confirmations and reminders to enhance engagement and ensure smooth onboarding.

E-Commerce Site for Branded Products & Resources

Developed an online store allowing businesses to access BuildNOLA-branded items (books, pens, notebooks, and training materials).
Ensured secure payment processing and a seamless checkout experience.
Created an order tracking system for efficient fulfillment and delivery of products.

Website Maintenance & Performance Optimization

Provided ongoing website updates and security enhancements to ensure reliability.
Optimized page speed and mobile responsiveness, reducing load times by 40%.
Fixed bugs, broken links, and performance issues to ensure 100% uptime for program participants.

Training & Ongoing Support

Conducted workshops to train BuildNOLA staff on website management and e-commerce operations.
Provided monthly maintenance services to ensure the website and online store remain up-to-date and functional.
Established a help desk support system to assist businesses with any technical issues related to registration or product orders.

Results & Impact

300+ Small Businesses Registered
Faster, easier access to program resources and training.

50% Reduction in Registration Time
The automated portal streamlined participant onboarding.

Enhanced Access to BuildNOLA Resources
Branded materials and tools made more accessible online.

100% Mobile-Friendly Website
Accessible for small business owners on any device.

40% Faster Page Load Speed
Improved user experience and site performance.

Seamless Event Signups & Engagement
Increased attendance at BuildNOLA speaker series and training sessions.

Conclusion

Through this partnership with the City of New Orleans and Delgado Community College, My Mogul Media successfully built a scalable, high-performing digital platform that enables BuildNOLA to better serve small businesses. By integrating a dynamic website, registration system, and e-commerce capabilities, we empowered BuildNOLA to enhance efficiency, expand its reach, and provide critical business resources more effectively.